Frequently Asked Questions (FAQ)
1. What is the maximum speed of Joyor e-scooters?
Depending on the model, Joyor e-scooters can reach speeds of up to 25–70 km/h. Please check the individual product page for the exact top speed of each model.
2. How far can I ride on a single charge?
The range varies by model and riding conditions. Most Joyor scooters offer a range of 30–120 km per charge. Factors such as rider weight, terrain, and speed can affect the actual range.
3. How long does it take to fully charge the battery?
Charging time typically ranges from 4 to 10 hours depending on the model and battery capacity. We recommend using only the original charger provided.
4. Are Joyor e-scooters road legal in Europe?
Road legality varies by country and local regulations. Some of our models are designed to comply with EU road regulations (e.g., max 25 km/h with pedal assist). Please check your local laws before riding on public roads.
5. What is the maximum load capacity?
Most Joyor e-scooters support a maximum rider weight of 100–150 kg. Please refer to the specific product page for the exact load capacity of each model.
6. Is the scooter waterproof?
Joyor e-scooters have an IP rating that provides splash resistance for light rain. However, we do not recommend riding in heavy rain or submerging the scooter in water, as this may damage the electrical components and void the warranty.
7. What does the warranty cover?
We offer a limited warranty covering manufacturing defects. Please visit our Warranty Policy page for full details on coverage periods and claim procedures.
8. How do I make a warranty claim?
To submit a warranty claim, please contact us at joyor.onlne@outlook.com with your order number, product model, serial number, and photos or videos of the issue. Our support team will respond within 2 business days.
9. Can I return my scooter if I'm not satisfied?
Yes, we accept returns within the applicable period as outlined in our Refund Policy. The product must be in its original condition and packaging. Return shipping costs may apply.
10. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your delivery on the carrier's website.
11. Do you ship to all European countries?
We currently ship to most European countries. Shipping times and costs vary by destination. Please check the shipping information at checkout for details specific to your location.
12. Where can I find spare parts or accessories?
Spare parts and accessories are available on our website. If you cannot find what you need, please contact us at joyor.onlne@outlook.com and we will do our best to assist you.
13. How do I contact customer support?
You can reach our customer support team by email at joyor.onlne@outlook.com or through our website at joyor.online. We aim to respond to all enquiries within 2 business days.